Chic & Fuzzy Wool Pant

Shipping Policy

Thank you for shopping Chyaca! We are committed to delivering your order promptly and securely. Please read our shipping policy below for all the details.

Shipping Within Egypt

• Delivery Time: Orders placed within Cairo or Alexandria will typically be delivered within 2-5 business days. Other areas within Egypt may take up to 7 days depending on your location.

• Order Processing: All orders are processed and shipped within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
   
• Shipping Areas: We currently offer shipping to most regions within Egypt. Unfortunately, we do not ship internationally at the moment. 

Delayed Deliveries

• While we strive to meet our delivery timeline, please note that unforeseen circumstances such as weather, or logistical issues may cause delays.

Undelivered Packages

• If you are unavailable to receive the package at the time of delivery, the courier will attempt to re-deliver or leave a notice for you to arrange pickup.

• If the package remains undelivered due to address issues or repeated delivery attempts, it will be returned to us.

Contact Us

If you have any questions regarding shipping or your order’s status, please feel free to contact our customer service team:

Email: contactus@chyaca.com

Thank you for choosing Chyaca We hope you enjoy your new purchase!

          -Return/Exchange:

                  -Returns and exchanges are accepted within 14 days of delivery.

                 - To request a return or exchange, please contact us via emails or instagram dms with your order number.

                 - Items must be unworn,unwashed with their original tags.

                 - Refunds for online payments orders, will be processed after 5-7 working days through instapay after receiving it.

                 - Orders less than 5 items you can check it with the courier, more than 5 items packages can't be open and you can                       request a return/exchange afterwards.

• Please follow the following steps for an Exchange/ Refund:
  
  
  - Kindly go to.. https://www.instagram.com/chyaca send us a direct message with your order number.
  
  
  
  
  - Or Email Us At :
• returns@chyaca.com with your order number.
  
  
  - Exchanges are subject to product availability.

Non-Refundable Items

• Discounted Items are NOT eligible for refund. Only exchange will be allowed after checking the availablity .

Return / Exhange Fees

• Refund: in case of refund shipping fees is non-refundable and you will pay the other requested one.

• Exchange: Exhange shipping fees will be covered by you, unless the item is defective or damaged.

Contact Us

If you have any questions or need assistance with your return or exchange, please reach out to our customer service at:

Email: contactus@chyaca.com

By completing your purchase, you agree to these terms. Thank you for shopping Chyaca!